Recent Posts

SERVPRO of North Shasta, Trinity, and Greater Tehama Counties, Celebrates 30 years of Business in 2023!!!

11/23/2022 (Permalink)

Image shows SERVPRO of North Shasta's 30 year anniversary Thankful for the 30 years of service we have provided for Redding, CA and the surrounding areas in Water, Fire, and Storm Damage, Mold Remediation!

The new year is just around the corner. Everyone will be busy setting new year's resolutions, goals, and weight loss plans, while SERVPRO of North Shasta, Trinity, and Greater Tehama Counties will be heading into its 30th year of business. Started by Doug and Dianna Stephens in 1993, the goal was to help businesses, homeowners, and the community in their time of need. As locals, they have seen Redding, CA, and its surrounding areas grow and flourish into the cities we now know them as. They have quietly invested in this community by supporting local charities, fundraisers, and golf tournaments. Even creating a family-like atmosphere within SERVPRO of North Shasta, making all their employees feel important, needed, and valued. 

As a business, we have walked with this community through good and tough times. From rebuilding from fires to bringing bags of groceries to the homeless, we have been proud to serve this community for 30 years. We have seen the devastation of homes and business flooding, and we have held the hands of those who lost everything to a fire. We rejoiced with Turtle Bay when our "air scrubbers" could help bring fresh air to the animals during the CARR fire and suited up in full biohazard gear to bring safety and peace of mind to businesses and homes during COVID

SERVPRO of North Shasta isn't just another cleanup or restoration business. We make a difference in people's lives when they need us the most by being available at any time or at any hour of any day. Don't believe us? Just do the math! 30 years of being open 24 hours a day, means we have watched over this community for over 262,000 hours. If that doesn't say we care, I don't know what does. 

We value our customers and wanted to take a quick second to say THANK YOU! Thank you for supporting our business for 30 years. Thank you for trusting us with your homes, business, and families, and allowing us to help restore peace from the Water, Fire, and Storm Damage you might have experienced. We hope that when you see our green vans driving around your city, it symbolizes a beacon of hope and peace. We love you North Shasta, Trinity, and Greater Tehama counties, and will continue to bring the best technology, safest certifications, and fastest 24-hour service to keep your family safe! 

Here's to celebrating 30 years in 2023! 

For more information, give us a call! 530-222-0200

SERVPRO of North Shasta Partners with Local Non-Profits to See Change in our City!

11/11/2022 (Permalink)

image of words about volunteering in your community SERVPRO of North Shasta partners with local Non-profits to bring change to Redding, California and surrounding areas.

In 2018 Redding, CA was voted 31st among the most dangerous cities regarding violent crimes, but that doesn't compare to property crime. Statistically, Redding's violent crime rate is 36.2 (The U.S. average is 22.7), but our property crime is a staggering 59.8 (The U.S average is 35.4) according to best places. Let me put this into perspective, head down I-5 and drive into Los Angeles, where the property crime is 35.1. 

So why Redding, California, and what does that mean for your business? Depending on your location, you may be as high as 1 in 40 to be a victim of property crime. From broken windows, smashed-in doors, graffiti, or damage to the outside/inside of your property, SERVPRO of North Shasta, Trinity, and Greater Tehama Counties has helped businesses and homeowners clean, board up, and restore their properties for over 29 years. But that's not all we are doing! Here at SERVPRO, we believe in being a part of our community, helping our neighbors in need, and building strong alliances to create a safe place for the next generation. This month we are partnering with food trucks and other non-profit organizations to rally the community to bring food to those in need. We are also partnering with counseling centers to highlight the importance of mental health. 

When you experience damage to your property or an unexpected crisis, you have many companies to choose from, but why not choose a company that is here for you 24/7/365? Who also believes in actively participating in making Redding and the surrounding areas a great place for our children to grow old. Compassion, empathy, and experience make our staff the best in the business. Part of our job is to walk the journey of some of your worst days, and we don't take that lightly. You aren't just another client or number. You are a part of this community and someone who creates change in our city. Someone we want to partner with and make the future of our city bright. We are SERVPRO of North Shasta, Trinity, and Greater Tehama Counties, not just a company, but friends, family, and someone to call if you become a victim. 

Let's partner together! 

If you experience vandalism to your home or office, Call us today! 


Local Redding Company filled with Compassion in Unexpected Trauma During the Holidays.

11/7/2022 (Permalink)

image of elderly hand being held by SERVPRO of North Shasta's technician This image shows that compassion is our top priority when it comes to the lost of a loved one in Redding, California

Let's get personal. Walking into the holiday season, we begin preparing the tables, pulling out the recipes, and setting the dates for connection with our friends and loved ones. Just a quick scroll through social media, and you can find the thankful posts starting to fill your feeds. What are your 30 days of thankfulness? With all the party planning, laughs, and quality time, thoughts of losing a loved one during this time are too excruciating to consider. But SERVPRO of North Shasta, Trinity, and Greater Tehama counties, is here to help if the unthinkable happens. 

Losing a loved one has life-altering effects on family and friends, and if the death occurred at home, the clean-up process should be left up to the professionals. 

In many of these cases, biohazard disinfection would be needed and could include cleaning blood and body fluids, communicable diseases, infections, blood-borne pathogens, and toxic chemicals. All of which require trained professionals in biohazard remediation and disinfection. SERVPRO of North Shasta is fully California Department of Health and Safety certified and IICRC trained to contain and remove biomedical waste and infectious substances. 

Being a part of this community for over 29 years, we have built relationships with first responders and work closely with our local EMS and health professionals to decontaminate and sterilize the walls, ceilings, and floors of homes. This creates a safe and clean home for your memories to continue. 

Not only are our technicians trained and certified, but compassion is the main key we live by when handling every situation of unexpected trauma. We care about the emotional trauma families are experiencing and help walk them through every step of the cleanup process. 

The truth is in the reviews. 

"Laura in the main office was excellent over the phone and explained their services very well. Very professional in their appearance and easy to talk to. They made my family feel at ease in the very emotional situation." - Google Customer Review

With more people passing away during the winter months (according to the CDC), we are prepared and ready for you 24/7/365 to be there for your family if you ever need us. 

If you need a business that is compassionate, kind, and treats you with the highest respect, give us a call! 530-222-0200!


10/27/2022 (Permalink)

image of changes to commercial real estate in Redding, California Changes are happening due to climate change, causing major shifts in insurance rates for commercial real estate in Redding, California.

Change is upon us, and if you own commercial real estate, change isn't always positive. With the rising number of flash floods, rising sea levels, and changes in weather patterns, flood damages to businesses are set to increase by 25% in the next 30 years, according to a new study by First Street Foundation and Arup. Commercial property is at risk of rising insurance rates and economic damages. But not all disasters are caused by mother earth. We at SERVPRO of North Shasta, Trinity, and Greater Tehama Counties, take pride in being a shield against disaster for local business owners and commercial real estate investors in Redding, California, and surrounding communities. 

Maintaining your commercial property and running the day-to-day operations can be a marathon at times. So when disaster strikes, it can cause a full-fledged halt and massive loss of money and time. That's why you need us. With over 29 years of serving this community, we know what can come against your local business. Theft/Burglary, Storm Damage, Fire Damage, Water Damage, Mold, Sickness, Window Damage, and even Biohazard Cleanup. We have seen it all and have certified technicians trained and ready to keep your business running! 

Locally run and operated + the knowledge, and innovation, of the number one restoration company in the United States = business owner's best friend. When Covid hit, our engineers created a CERTIFIED SERVPRO CLEANED PROGRAM that brought peace of mind to employees headed back into the office. It wasn't just a janitorial service but a viral pathogen cleaning. During the Carr Fire, SERVPRO of North Shasta didn't only help with fire damage cleanup but brought fresh air to animals by bringing in our advanced air-scrubbing technology. From Window Board Ups from vandalism to drying out an entire masonic lodge due to an ice maker leak, we have been here 10,585+ days for our local business owners. 

Small or big business owners need to start preparing for changes that could impact their businesses. The best and first way to begin protecting your business is by calling us! 

You matter to us, down to every single detail. Call us Today! 530-222-0200

4 Steps to Prepare your Home for the Redding, California Rainy Season.

9/19/2022 (Permalink)

image of child waiting out a Redding, California storm Prepare your house for the rainy season in California by these 4 steps.

Natural Disasters cause the most damage to houses across the United States. From tornadoes to floods, cold winter storms to wildfires, natural disasters have caused billions of dollars in damage. With Fall just around the corner, people often think we are out of storm season and start to settle in for the cozy fall/winter months filled with pumpkin spice lattes, hay rides, and bonfires. But if you live in northern California, the rainy season starts in September, and the temperatures begin to drop in the nighttime hours. Starting the opportunity for ice to form in your gutters, creating ice dams that could cause water to seep into your home and create unknown water damage. With the weather starting to cool and the heat starting to dwindle, this is a great time to prepare your house for the potential winter storms. 

Here are a few steps to follow to prepare your house for the fall and winter months. 

1. Clean your Gutters 

  • Cleaning your gutters needs to happen year-round but becomes especially important before the winter months. When leaves and debris are left inside the gutter, pockets of water can become trapped. As the temperature drops, the water becomes frozen, creating ice dams that could stop water from correctly flowing within the gutter. Causing water to back up and create water damage to your home. 

2.  Inspect Windows and Doors

  • Caulking your windows doesn't last forever, and according to HouseGrail, you should caulk the side of your windows when it's needed, but most caulk lasts up to 5 years. If the caulk around your doors or windows has cracks or is pulling away, it's time to replace it. This will keep the cool winter air from pouring into your home and help your heating bill. 

3. Inspect your Roof

  • It's time to call the professionals! Having a professional inspect your roof can help detect leaks or loose shingles. With the rainy season beginning in Redding, California, and the temperatures getting lower, don't delay, water and winter storms can wreak havoc on your roof and create water damage to your ceiling and walls. 

4. Cut Tree Branches

  • Walk around your property and check your trees for limbs hanging over your house. If an ice storm, strong winds, or heavy snow should occur, cutting limbs can keep them from falling onto your home. 

If your house experiences storm or water damage due to frozen pipes, gutter damage, or a leaky roof SERVPRO of North Shasta, Trinity, and Greater Tehama Counties is here 24 hours a day! Our trained technicians and team are ready to board windows, cover leaks, and dry up the water, day or night, keeping more damage from occurring before the problem or crisis can be fixed. Our staff isn't just trained and certified in cleanup and restoration but is also highly experienced in working with insurance companies. Call us first, and we can help walk you through the process. 


SERVPRO of North Shasta supports National Suicide Prevention Awareness Month.

9/12/2022 (Permalink)

image promoting Suicide Awareness Month This image promotes National Suicide Prevention Month which is the month of September.

Working for a company that does biohazard cleanup can be heavy emotionally at times, but being a part of a company that helps our community during a time of loss outweighs all of that. SERVPRO of North Shasta, Trinity, and Greater Tehama Counties prides itself in being compassionate, discreet, and safe. 

Facing the loss of a loved one is always a difficult time, and can be extremely overwhelming. Dealing with details of cleanup should be the last thing on your mind. We at SERVPRO of North Shasta are a company that is certified, trained, and detail-oriented, which you can trust. Our goal is to create a clean, safe environment to bring order and closure to an unexpected crisis. 

Unattended deaths often require a biohazard cleaning, which involves cleaning blood and body fluids, communicable diseases, infection, blood-borne pathogens, and toxic chemicals, which should never be included in your vocabulary as you mourn the loss of a loved one.

SERVPRO of North Shasta has been locally run for almost 30 years. We are a part of this community and have walked with empathy with our local residents through many hard times. Partnering with our first responders, such as the Redding Fire Department and Redding Police Department, we have created a network to help walk you and your family through the process of dealing with your tragedy. While also cleaning, disinfecting, and sanitizing your or your loved one's home. 

With September being National Suicide Prevention Awareness Month, we want to take the time to help bring awareness. 

Suicide affects us all, and it is our responsibility as a community to take action by being prepared for our loved ones. The statistics are staggering and heartbreaking, according to the National Alliance of Mental Illness, but let them compel you to make a difference by having a plan for you or your loved ones. 

If you or someone you love is experiencing a mental health crisis, please reach out to

Remember SERVPRO of North Shasta is here for you in your time of need. If you experience an unexpected crisis in your family, don’t hesitate to call. We are here 24/7 and are ready to restore your home back to its original state. Call us today at 530-222-0200

Why Should You Call a Professional for Smoke Damage to Your Home?

8/15/2022 (Permalink)

image of smoke damage walls and kitchen This is a kitchen in Redding, California that had smoke damage on the walls and ceiling.

Olfaction is "the act or process of smelling," according to Merriam-Webster Dictionary. As humans, we have the ability to detect very distinct smells. On average, 80 million unique scents, to be exact, according to neurobiologist Leslie Vosshall of Rockefeller University in New York City. 

Pet urine, garbage, manure, sewage, mildew, and sweat, undesirable odors are in our everyday life, and the findings of Alan Hirsch, MD, could make that disheartening. He found, "Odors can induce reverberating circuits which can persist even after you left the smell." - Smell & Taste Research Foundation. But what if the smell is in your home and you can't get it out? 

The odor from a house fire or wildfire is "caused by tiny microscopic particles that cling to walls, furniture, floors, clothing, and other items inside your home." - Gina Peek, OSU. This makes removal of that pesky smoke smell harder than just lighting a candle or spraying an air room freshener. Getting rid of the smoke smell is not simply cosmetic and often requires professionals. However, The Federal Emergency Management Agency (FEMA) recommends these few steps to help remove the smell of smoke. Such as washing or dusting household items, laundering clothes, disinfecting and deodorizing all carpets, and have heating, ventilating, and air-conditioning units and all ductwork professionally cleaned. They also recommend contacting professionals for your and your family's safety.

Can you say Soot?

Soot is one of the main reasons to call a professional if you have had a house fire or been close to a wildfire. Soot can be very toxic and can travel throughout your home. SERVPRO of North Shasta, Trinity, and Greater Tehama Counties has specialized equipment to remove smoke and soot from your walls, ceilings, and surfaces of all your possessions. We have technicians trained to clean and restore your items and home, removing the dangers and smells back to pre-fire conditions.

One of the many tools SERVPRO of North Shasta uses is portable air scrubbers. Air scrubbers remove contaminants from the air inside your home, killing harmful pathogens. This will help with the health and quality of your air, but also help remove the stench of smoke. Let's just say after SERVPRO finishes cleaning smoke damage from your home, you will be lighting candles for pleasure, not covering up bad smells. 

We often associate smells with memories, and we believe those memories should be filled with joy, baked goods, and laughter. If you have experienced a house fire or smoke damage to your home, call us at 530-222-0200. We will help get those good smells back into your home. 


8/5/2022 (Permalink)

image of flood waters covering bench in Shasta County, California This shows the difference of being prepared and not prepared by signing up for SERVPRO Emergency Ready plan for business.

A study by the American Geophysical Union shows that over half of all U.S. Structures are now threatened by Natural Disasters. This was not always the case, with land development changes being the main culprit, making owning commercial property a higher risk than in previous years. Most structures are in what they call "natural hot spots." Places where wildfires, tornadoes, floods, and hurricanes are more likely. So what can you do to prepare your building in the event of a natural disaster loss?

The SERVPRO Emergency Ready Plan prepares your business for the least amount of interruption by giving yourself and your company a plan for any natural disaster. 

How does it work and benefit you?

  • No Cost Assessment of your Facility. 

Our team is ready to assess your facility to create a profile document that will contain information needed in the event of an emergency such as a natural disaster. Just a few minutes could help save you time and money. 

  • Immediate Plan Following a Disaster

Your customized emergency-ready plan will consist of a guide to get you back into your building and help minimize your downtime for your business. This might include identifying a line of command and who's authorized to confirm the start of work. Don't lose time and money by not knowing what immediate action steps to take in the event of an emergency.  

  • Facility Details

  In the event of a flood, do you know where the water shut-off valve is, how to

shut off the electricity in each room, and what are your main priority areas? SERVPRO Emergency Ready Plan for your building and property will answer all these questions, preparing you for any natural disaster.   

  • Insurance Claims

One of the most stressful parts of the process is dealing with your insurance company and understanding what is covered and what isn't. The paperwork alone can be confusing and time-consuming if you have never navigated the waters of a natural disaster claim. When you choose SERVPRO of North Shasta, Trinity, and Greater Tehama Counties, we help tame the waters and help you through the process. Remember, we are the leading experts in mitigation and restoration and are ready to help 24/7. 

Ready to set up your plan and take a huge step forward in preparing yourself for what could be devastating to your property? Click on this link and start the process now. 

Your business is your livelihood. It's your employee's livelihood. Because we are a part of your local community, we want to see our community succeed. We know this area and what natural disasters you will face with almost 30 years of being your neighbor. We are here to help your prepare for the worst, but hope for the best. 

CALL US TODAY! 530-222-0200

Advice from the Experts on Water Damage in Redding, California.

7/27/2022 (Permalink)

image of SERVPRO technicians assessing water damage SERVPRO of North Shasta's technicians explaining to customers the process of water damage restoration in Redding, California.

Water is a powerful energy source. Hydropower or Hydro energy provides clean energy to cities and towns all over the world. According to USGS Hydropower, represents about 17% of total electricity production. Making water the most important and widely-used renewable source of energy.

However, water is also incredibly dangerous! Heavy rains, leaky pipes, severe storms, and broken appliances could be hazardous to your home or office. SERVPRO of North Shasta, Trinity, and Greater Tehama Counties has over 26 years of experience with water damage, and you wouldn't believe all of the issues we have seen. So here are 3 tips from our expert technicians to keep your family, yourself, and your home or workplace safe. 

  • Turn off the Electricity

After you turn off the water, remember to shut off the power. Whether it's a faulty appliance, heavy rainfall that floods your basement, or a leaky pipe that sends water all over your computer cords, quickly find the circuit breaker, turn off the electricity, and unplug the device. This will help keep you safe when you start the water drying process. 

  • Identify your Water 
  • When we start to see water flood our home, the first instinct is to clean and dry the water immediately. But did you know that there are several different types of water and levels when it comes to water damage? The IICRC (Institute of Inspection Cleaning and Restoration Certification) is a great source for helping you identify what kind of water and water damage you may have. 
    • Category 1: Clean Water 
      • Example: Rainwater, faucets, drinking fountain, etc. 

Experts say to be careful when identifying water as a level 1 and to assess the cleanliness of the floor. If animal feces or urine is present on the floor, this can quickly upgrade the category to level 2. 

  • Category 2: Gray Water
    • Example: Dishwasher, Toilet, Washer Machine, Etc. 

Gray water is slightly contaminated and needs a disinfectant to be applied to affected surfaces. Be careful when cleaning grey water to avoid any kind of infection or illness. 

  • Category 3: Black Water
    • Example: Toilet overflow with feces or urine, sewer backup, flood waters from rivers or streams, etc. 

Highly contaminated, black water can require immediate removal of building materials such as drywall, cabinets, flooring, etc. If you suspect you have black water damage call in the water damage experts, SERVPRO of North Shasta, Trinity, & Greater Tehama Counties. Our technicians are certified and trained, to remove, clean, and restore your home back to a safe place. 

  • Quickly Remove Items.
  • Once you have turned off the electricity and water start removing any objects that aren't permanent. Example: Rugs, furniture, curtains, toys, dog beds, etc. 
  • If some of your furniture is too heavy to move try placing foil or plastic under the legs to help keep the water from soaking into the material. 

If you have a water damage emergency, SERVPRO of North Shasta, Trinity & Greater Tehama Counties is standing by 24/7 to provide expert service. We provide the best possible water damage restoration and flooding services in the industry. Water Damage doesn't have to be scary when you know who to call! 530-222-0200

Pet Fire Safety: Important Tips!

7/21/2022 (Permalink)

image of dog by fire Pet enjoying the fireplace in Redding California.

Pets are extended family to some of us. They eat with us, sleep with us, and we couldn't imagine doing life without them. That's why pet fire safety is the main topic today. After all, they give us so much. This is just one way to give back. 

According to the National Fire Protection Association, nearly 1,000 home fires (each year) are started by pets. Accidentally of course! But there are a few ways we can keep our pets and house safe by a few preventative steps. 

  • Open Flames
  • Pets are curious and love to investigate and be around us. Extinguish any open flames when you aren't there to supervise. Including candles, fireplaces, and cooking appliances. Unattended pets with open flames could be a recipe for disaster. 
  • Space Heaters
  • Pets love to find places to stay warm and curl up next to space heaters. With fur being an accelerant for fire, make sure to turn off any space heaters before leaving the house. 
  • Stove Knobs
  • The American Cross recommends the removal of knobs before leaving the house, but stove knob covers work just as well. You can find them at any local hardware store and is an easy step to keep you and your house safe. 
  • Glass Bowls
  • Have a glass bowl on your wood deck outside? During the summer months, switch to plastic or ceramic. Have you ever tried the science experiment where you use a magnifying glass to burn a hole on paper? Yes, it's kind of like that. 
  • Window Decals
  • Recently SERVPRO of North Shasta created "Custom Emergency Rescue Window Decals," where you can list how many pets you have located inside your home. Applying these to your glass door or front window can help first responders know how many pets to find in case of a house fire. If you live in the Redding, California area, you can pick one of these up at the Golden Palooza Event on September 18, 2022. 
  • Evacuation Plan
  • Remember your pets when coming up with your evacuation plan in case of a house or wildfire. It's always good to remember where your pet likes to hide when they don't feel safe and assign a specific family member to your pets in case an evacuation is needed. 

If you have experienced fire or smoke damage to your home, we know it's a traumatic event, and handling all the details to clean up, rebuild, and restore, is a major process. SERVPRO of North Shasta, Trinity, & Greater Tehama Counties is here to help you through the process. We treat every event with white gloves and an entire staff who cares. We are your local fire damage restoration company. Give us a call today! 530-222-0200